Refund policy

Last Updated: May 2026

At YourVegasShop.com, we want you to love your purchase. We offer a 7-day return window on eligible items to make shopping with us risk-free.

Eligibility for Returns

You may return unused and unopened items within 7 days of receiving your order.
All items must be in their original packaging, with tags attached, and in brand-new condition.
Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items are not eligible for return or refund:

Custom-designed products (any item that has been personalized, engraved, or made to order).
Opened, used, or damaged products.
Personal care / hygiene items (such as Festival Survival Kits containing opened or used consumables like Liquid IV, sunscreen, hand sanitizer, etc.).
Glow / light-up items that have been activated or show signs of use.
Items marked as Final Sale.

Due to the nature of custom and personalized products, we are unable to accept returns on these items.

How to Initiate a Return

Contact us within 7 days of delivery at dsallaccess@gmail.com with your order number and reason for return.
We will provide you with return instructions and a Return Authorization (RA) number.
Ship the item back to us at your expense (we recommend using a trackable shipping method).

Refund Process

Once we receive and inspect your return, we will process your refund to the original payment method.
Refunds are typically issued within 5–7 business days after we receive the returned item.
Shipping and handling fees are non-refundable.
If the item is not in original, unused condition, we reserve the right to deny the return or deduct restocking fees.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately (within 48 hours of delivery) with photos. We will replace the item or issue a full refund at our discretion.